Ferquently Asked Questions

What is your return policy?

We have a 20-day return policy, which means you have 20 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.



The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How can learn about your NFT project?
Do I need to purchase separate parts?
Do you do custom work?
Do you ship outside the US?
What is a shipping invoice?

After auction purchases have been completed you will be sent a follow up email regarding shipping costs

How can I have my auctions shipped together and save money on shipping?
How long are gallery pieces available before they get moved to auctions?
How long do Auctions run for?
How will I know if I’ve won an auction?
Can I use discount codes on auction pieces?
What happens when I don’t pay for my auction in the required time?
What happens if I don’t pay my shipping invoice?
When will I get a shipping invoice?
What comes with a BIN?